Q: Are you a trading company or a manufacturer?
A: We are proud to be a direct factory, not a trading company. We warmly invite you to explore our state-of-the-art facilities and witness our craftsmanship firsthand.
Q: How to place an order?
A: We encourage you to reach out with your inquiries regarding our premium products via email or phone. Please share essential details such as quantity, size, and any specific requirements. Our dedicated customer service team is poised to assist you with expert guidance, ensuring a seamless experience, and will respond within a swift 24-hour window.
Q: How long is your delivery time?
A: For items readily available in our inventory, you can expect a prompt delivery time of 5 to 10 days. For items requiring production, the delivery spans from 15 to 20 days, depending on the order quantity, ensuring you receive our high-quality products in a timely manner.
Q: Do you provide samples?
A: Certainly, we are pleased to offer samples to our clients, providing a firsthand experience of our superior craftsmanship. However, please note that the cost of freight for samples is the responsibility of the client.
Q: What are your terms of payment?
A: For transactions up to 1000 USD, we require full payment in advance. For amounts exceeding 1000 USD, a 40% T/T deposit is necessary, with the remaining balance payable before shipment, ensuring a secure and smooth transaction process.
Should you have any further questions or require additional information, please do not hesitate to reach out to us. We are here to assist you with any concerns or inquiries you may have.
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