Q: Are you a trading company or a manufacturer?
A: We are a direct factory, proudly crafting our products with precision and dedication. We warmly invite you to visit our facilities and witness firsthand the expertise and quality that define Shanxi XinJinhui IronArt Co., Ltd.
Q: How to place an order?
A: We welcome you to share your inquiries regarding our exquisite Durable Outdoor Balustrade with Wrought Iron for Safety via email or phone. Kindly include details such as quantity, size, and any specific requirements. Our dedicated customer service team is poised to provide expert assistance within a swift 24-hour timeframe.
Q: How long is your delivery time?
A: Should the items be readily available in our inventory, expect a prompt delivery within 5 to 10 days. For custom or out-of-stock items, the delivery window extends to 15 to 20 days, influenced by order volume and specifications.
Q: Do you provide samples?
A: Certainly, we are pleased to offer samples to our esteemed clients. Please be advised that while the samples are provided, the freight cost will be the responsibility of the client.
Q: What are your terms of payment?
A: For transactions up to 1000 USD, we require full payment upfront. For larger amounts exceeding 1000 USD, a 40% T/T deposit is necessary, with the remaining balance due prior to shipment, ensuring a seamless transaction and delivery process.
For any further inquiries or additional information, please feel free to reach out to us. We are here to assist you with any needs or questions you may have.