Q: Are you a trading company or a manufacturer?
A: Absolutely! We are proud to be a direct factory, and we warmly invite you to visit Shanxi XinJinhui IronArt Co., Ltd. to see firsthand our dedication to excellence.
Q: How can I place an order for the Premium Folding Screen for Privacy and Decorative Garden Spaces?
A: To place an order, simply reach out to us with your inquiries about the desired items, providing details such as quantity and size through email or phone. Our expert customer service team is ready to offer tailored advice within 24 hours, ensuring a seamless ordering experience.
Q: What is the expected delivery time for my order?
A: Our delivery times are efficient and dependable. For items in stock, expect a swift delivery within 5 to 10 days. For those not in stock, delivery takes 15 to 20 days, customized to the quantity of your order.
Q: Are samples available before placing an order?
A: Yes, we are pleased to offer samples to help you make an informed decision. Please note that while the samples are free, the shipping costs will need to be covered by you.
Q: Can you explain your payment terms?
A: For payments up to USD 1000, full payment is required in advance. For amounts exceeding USD 1000, we require a 40% deposit via T/T in advance, with the remaining balance due before shipment.
Should you have any further questions or require additional information, please do not hesitate to get in touch with us. We're here to help!