Q: Are you a trading company or a manufacturer?
A: Indeed, we are a direct manufacturer, and we warmly invite you to visit our factory to witness our capabilities firsthand. Experience the heart of our operations and the craftsmanship that defines Shanxi XinJinhui IronArt Co., Ltd.
Q: How do I go about placing an order?
A: Reach out effortlessly with your inquiries about our exquisite products by contacting us via email or phone. Provide the quantity, size, and any specific details you require, and our dedicated customer service team will be delighted to offer you expert guidance and a personalized response within just 24 hours. Experience our commitment to exceptional service!
Q: What is the expected delivery time for your products?
A: If our luxurious items are in stock, expect a swift delivery within just 5 to 10 days. For items that need to be manufactured or restocked, please anticipate a delivery time frame of 15 to 20 days, which may vary with the size of your order. Rest assured, we strive for efficiency and punctuality.
Q: Are samples available for your products?
A: Absolutely! We are delighted to offer samples to our esteemed clients. While the samples are complimentary, we kindly ask that the cost of freight be covered by the requester. Experience our superior quality firsthand!
Q: Could you elaborate on your payment terms?
A: For orders up to 1000USD, we kindly require full payment upfront. For orders exceeding 1000USD, a 40% deposit is needed, with the remaining balance to be settled prior to shipment. Payments are conveniently made via T/T. Our flexible terms are designed to facilitate a smooth transaction experience.
Should you have any further questions, please do not hesitate to reach out to us. Our team is eagerly available to assist you with any inquiries or additional information you may need. We are here to ensure your satisfaction and provide exceptional support.
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