Q: Are you a trading company or a manufacturer?
A: Absolutely, we are a direct factory. We warmly invite you to visit our facilities.
Q: How to place an order?
A: Please send your inquiries about the desired items via email or phone, including quantity, size, etc. Our customer service team will offer professional advice within 24 hours.
Q: How long is your delivery time?
A: If items are in stock, delivery typically takes 5 to 10 days. If not, it will be 15 to 20 days, depending on the order quantity.
Q: Do you provide samples?
A: Absolutely! We are pleased to offer samples to showcase the quality and craftsmanship of our Durable Metal Stair Fence. Please note, however, that the cost of freight will not be covered by us.
Q: What are your terms of payment?
A: For orders totaling less than or equal to 1000 USD, we require a full payment in advance. For orders exceeding 1000 USD, a 40% deposit is needed via T/T, with the remaining balance due prior to shipment. This ensures a seamless transaction and timely delivery of your customized fence solution.
If you have any additional questions or require further assistance, please do not hesitate to reach out to us. We are here to help you every step of the way.
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