Q: Are you a trading company or a manufacturer?
A: We are a direct factory, and we warmly invite you to visit us.
Q: How to place an order?
A: Reach out via email or phone with your item inquiries and specifications. Our dedicated customer service team will respond with professional advice within 24 hours.
Q: How long is your delivery time?
A: For items in stock, delivery is within 5 to 10 days. For custom orders, expect 15 to 20 days, contingent on quantity.
Q: Do you provide samples?
A: Absolutely! We are delighted to offer samples to showcase the exceptional quality of our OEM & ODM Metal Stair Fence Solutions for Balconies, Yards, and Gardens. However, please note that freight costs will need to be covered by the customer.
Q: What is your terms of payment?
A: Our payment terms are designed for your convenience. For orders up to 1000 USD, we require full payment in advance. For orders exceeding 1000 USD, a 40% T/T payment is needed upfront, with the remaining balance due before shipment, ensuring a smooth transaction experience.
If you have any further inquiries or require assistance, feel free to reach out to us. Our team at Shanxi XinJinhui IronArt Co., Ltd. is eager to assist you with all your needs!
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