Q: Are you a trading company or a manufacturer?
A: Indeed, we are a direct manufacturer and we warmly invite you to tour our facility.
Q: How do I go about placing an order?
A: Connect with us effortlessly by reaching out through email or phone. Kindly include details of the products you're interested in, along with the desired quantity, size, and any specific requirements. Our devoted customer service team is eager to offer you expert assistance and a personalized response, all within an impressive 24-hour timeframe.
Q: What is the expected delivery time for your products?
A: Enjoy the convenience of swift delivery with our ready-to-ship items, arriving at your doorstep within just 5 to 10 days. If your order requires manufacturing or restocking, please allow a delivery window of 15 to 20 days, depending on the order magnitude. Rest assured, we strive to bring your order to you as promptly as possible.
Q: Are samples available for your products?
A: Certainly, we are delighted to provide samples to our esteemed clients. While the samples are complimentary, please be aware that the freight charges will need to be covered by the requester. It's our way of ensuring you experience the quality and craftsmanship firsthand.
Q: Could you elaborate on your payment terms?
A: For purchases up to 1000USD, full payment is required in advance. For orders surpassing 1000USD, we request a 40% deposit, with the remaining balance due before shipment. Payments are smoothly facilitated via T/T for your convenience and security.
Should you have any further inquiries or require additional information, please feel free to reach out to us. Our dedicated team is always ready to assist and ensure you have everything you need for a seamless experience.
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