Q: Are you a trading company or a manufacturer?
A: Absolutely! We are a direct factory, and we warmly welcome you to visit and witness our craftsmanship firsthand.
Q: How can I place an order with Shanxi XinJinhui IronArt Co., Ltd.?
A: To initiate your order, kindly send us your inquiries about the desired items via email or phone, detailing the quantity, size, and other specifications. Our dedicated customer service team will provide expert guidance within 24 hours.
Q: What is the expected delivery time for your products?
A: If the items are in stock, our delivery time ranges from 5 to 10 days. However, for items not in stock, it may take between 15 to 20 days, contingent on the order quantity.
Q: Are samples available for your products?
A: Yes, we do offer samples for your consideration, although the freight cost would need to be covered by you.
Q: Could you elaborate on your payment terms?
A: For payments less than or equal to 1000 USD, we require 100% upfront. For payments exceeding 1000 USD, a 40% T/T payment in advance is necessary, with the balance payable before shipment.
If you have any further questions, please feel free to reach out to us. We are here to assist you!
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