Q: Are you a trading company or a manufacturer?
A: Absolutely, we are a direct manufacturer. We warmly invite you to visit our factory and experience our craftsmanship firsthand.
Q: How do I go about placing an order?
A: To embark on your journey with Shanxi XinJinhui IronArt Co., Ltd., simply reach out to us via email or phone with your specific product inquiries. Share the quantity, size, and any additional specifications you have in mind, and our dedicated customer service team will get back to you with expert advice and a personalized response, all within a remarkable 24-hour timeframe.
Q: What is the expected delivery time for your products?
A: For a seamless experience with Shanxi XinJinhui IronArt Co., Ltd., if the items you desire are in-stock, anticipate a swift delivery of 5 to 10 days. In cases where manufacturing or restocking is required, please allow for a thoughtful delivery period of 15 to 20 days, adaptable based on order size.
Q: Are samples available for your products?
A: Certainly, as part of our commitment to excellence, we are delighted to provide samples to our esteemed clients. The samples themselves are complimentary, though the cost of freight will be borne by the requester.
Q: Could you elaborate on your payment terms?
A: Our payment terms are designed to offer flexibility: For orders up to 1000USD, full payment is required upfront. For orders exceeding this amount, a 40% deposit is necessary, with the remaining balance payable before shipment. Payments are accepted via T/T for your convenience.
For any further questions or additional information, please do not hesitate to contact our dedicated team. We are poised and ready to assist you with any inquiries you may have.
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