Q: Are you a trading company or a manufacturer?
A: Absolutely, we are a proud direct manufacturer, and we warmly invite you to experience our craftsmanship firsthand by visiting our factory. We look forward to welcoming you and showcasing our dedication to quality and innovation.
Q: How do I go about placing an order?
A: Simply reach out to us with your inquiries about the products you are interested in via email or phone. Kindly provide details such as quantity, size, and any additional specifications you require. Our dedicated customer service team is committed to offering you expert advice and a tailored response within 24 hours, ensuring a seamless ordering experience.
Q: What is the expected delivery time for your products?
A: If the items are readily available in our inventory, expect a swift delivery within 5 to 10 days. Should the items need to be manufactured or restocked, please allow for a delivery time frame of 15 to 20 days, which may vary depending on the order size. We strive to ensure timely delivery of our exquisite products.
Q: Are samples available for your products?
A: Absolutely, we are pleased to offer samples to our valued clients. Please note that while the samples themselves are complimentary, the cost of freight will be the responsibility of the requester. We believe in letting our craftsmanship speak for itself.
Q: Could you elaborate on your payment terms?
A: For orders totaling up to 1000USD, full payment is required upfront. For orders exceeding 1000USD, a 40% deposit is necessary, with the remaining balance due prior to shipment. Payments are to be made via T/T, ensuring a secure and smooth transaction process.
If you have any further questions, please do not hesitate to contact us. Our team is here to assist you with any inquiries or additional information you may need. We are dedicated to providing exceptional service and support.
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