Q: Are you a trading company or a manufacturer?
A: Absolutely, we are a direct manufacturer. We warmly welcome you to visit our factory.
Q: How do I go about placing an order?
A: Simply reach out to us with your inquiries about the products you are interested in via email or phone, detailing the quantity, size, and any other specifications you require. Our dedicated customer service team is committed to providing you with expert advice and a tailored response within 24 hours.
Q: What is the expected delivery time for your products?
A: If the items are readily available in our inventory, you can expect a swift delivery within 5 to 10 days. However, should the items need to be manufactured or restocked, please allow for a delivery time frame of 15 to 20 days, which may vary depending on the order size.
Q: Are samples available for your products?
A: Absolutely, we are pleased to offer samples to our valued clients. Please note that while the samples themselves are complimentary, the cost of freight will be the responsibility of the requester.
Q: Could you elaborate on your payment terms?
A: For orders totaling up to 1000USD, full payment is required upfront. For orders exceeding 1000USD, a 40% deposit is necessary, with the remaining balance due prior to shipment. Payments are to be made via T/T.
If you have any further questions, please do not hesitate to contact us. Our team is here to assist you with any inquiries or additional information you may need.
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